DELIVERY

Our delivery service covers the whole of the UK, however delivery costs do vary dependent on location. We aim to deliver within 7-10 working days, however if the item is in stock on order this can be as little as 2-3 working days. Collections can be made from our warehouse/showroom
in Sandhurst, Berkshire.

If your order is out of stock you will be notified as soon as possible for the necessary arrangements to be made. If you do not wish to take delivery immediately arrangements can be made for a later delivery to be scheduled.

Buyers from Northern Scotland, Scottish Islands, N. Ireland, Isle of Man, Isle of Wight and other offshore locations will need to contact us for a delivery quote before purchase.

Delivery Access:

When ordering stoves, you should assume that the delivery vehicle will be a long, heavy goods vehicle, weighing approximately 16.5 tonnes with a height of 14′ 3″. It is the responsibility of the customer to ensure that such a vehicle has access to their property. The vehicle will be equipped with a tail-lift to unload your order and a pallet truck to take your order to your property.

Deliveries will be made to your door proving it is at street level, our couriers are not insured to take stoves or other items into your property. Placement of your products is at the discretion of the delivery driver. Deliveries of stoves over graveled or uneven drives are not possible; therefore, please arrange an alternative delivery location. Please notify us as soon as possible, failure to disclose this information may result in an aborted delivery and a delivery charge being levied.
Re delivery charges to UK mainland are £50 per item.

We advise that you check the goods upon delivery. The driver is obliged to wait with for up to 10 minutes, (for palletised goods) whilst you unpack and check the goods. If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities. If you have checked the goods and they are found to be damaged, please mark this clearly on the delivery note and contact our
office straight away.